Close House Cottage, Oulston, York North Yorkshire YO61 3RE
+ 44 (0) 1347 822700
Book Now

Terms & Conditions

Accommodation Booking Terms and Conditions as 10th September 2018

These booking conditions form the contract with us so please read them carefully.  Nothing in these booking conditions affects your statutory rights.  By making a booking you accept the following conditions:

1. Making your booking

Please note that the initial deposit of 25% is only refundable if you cancel your booking within fourteen days of receiving our confirmation of your booking.  Once the initial deposit has been received by us, we will issue you with an email confirmation.  The contract between us will only be formed when we send you our confirmation and is subject to these terms and conditions.  We reserve the right to refuse any booking prior to the issue of our confirmation.  If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our confirmation and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to send to us your payment for the balance of the rental no later than eight weeks prior to the arrival date as set out in our confirmation.  If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our confirmation or email us as soon as possible.

You will also be required to confirm your cancellation in writing by email or to the address on the home page.  A cancellation will not take effect until we receive confirmation from you.

If you cancel your booking within fourteen days of receiving our confirmation, we will refund all the money you have paid us.  After such period, if you cancel your booking more than eight weeks prior to the arrival date, we will retain the initial deposit.

If you cancel your booking less than eight weeks prior to the arrival date, we reserve the right to retain the initial deposit and the rental, and refund the balance of any other money you have paid to us.  In these circumstances we will refund the rental (less any reasonable additional costs incurred by us) to you if we are able to secure an alternative booking for the property.

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally, cancel bookings.  If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

5. Your accommodation

You can arrive at your accommodation after 15:00 hours on the arrival date of your holiday and you must leave by 10:00 hours on the departure date.  The key to the property will be available from the key safe adjacent to the door to the property. If you fail to arrive by midday on the day after the arrival date and you do not advise us of your anticipated late arrival we may treat the booking as having been cancelled by you.

6. Pet policy

We welcome up to two well behaved dogs.  Guests are asked not to allow dogs on the furniture or upstairs. 

7. Your obligations

You agree to keep and leave the whole of the property and the furnishings, kitchen equipment, crockery and glasses, clean and in good condition.

You agree not to cause any damage to the walls, floors, doors or windows of the property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property.  No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage where appropriate).

You cannot allow more people to stay in the property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the property, nor can you take any pet into the property unless it has been arranged in advance.  If you do so, we can refuse to hand over the property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time and on reasonable notice, during your stay for the purpose of essential repairs.

8. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday.  If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved.  It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified.  Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

9. Our liability

It is hereby agreed and declared that our maximum liability for losses you suffer because of us acting in breach of these terms and conditions is strictly limited to one quarter of the rental and any losses which are a foreseeable consequence of us breaking the agreement.  Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10. Law

The law of England and Wales governs the contract between you and us and we both agree that the Courts of England and Wales will deal with any dispute, matter or other issue which arises between us.

Scroll to top